Infrastructure & Support Manager

Infrastructure & Support Manager

Webnetism is a specialist digital agency in Gloucestershire serving a diverse range of local and international clients.

We are looking for a new Infrastructure & Support Manager to manage the operation of our private data centre and managed service clients. The role will provide second and third-line support and have regular contact with a range of customers and internal management. The role will be supported by a junior as well as our hardware team and management.

Experience & skills

  • 3+ year’s IT experience within an MSP
  • Excellent communication skills (oral and written)
  • Experience of Windows Server 2012+
  • Proficiency in Linux, Ubuntu, Debian and CentOS
  • Web Servers, IIS & Apache2
  • Database management, SSMS and MySQL
  • Virtualisation, VMware and Hyper-V
  • Email, POP3/IMAP/SMTP
  • Monitoring Systems such as PRTG
  • Networking, configuring switches, firewalls and VPNs
  • Juniper Firewalls & Junos
  • DNS servers, BIND
  • Use of backup software e.g. VM Explorer, Veeam

Responsibilities: 

  • Provide the highest level of telephone and email-based support
  • Configuring and troubleshooting, email services
  • Making changes to DNS/Domain names
  • Management of customer firewalls
  • Azure, AD management & 365
  • Applying firmware / software updates
  • Working within agreed SLAs
  • System health checks
  • Maintaining and improving documentation
  • Our-of-hours updates to servers
  • Provide out of hours “disaster” support
  • Team mentoring

Nice to have

  • Qualification e.g. MTA, CCNA, JNCIA, MCSA.
  • HTML 5, WordPress, Joomla

Benefits

  • Company pension contributions
  • Life assurance
  • 25 days holiday allowance
  • Lots of opportunity to learn within a small business

Salary: negotiable based on experience

The ideal candidate will be within a short commuting distance to our office in Staverton and have access to a car with a clean drivers licence.

This role will primarily be during office hours, however out of hours work will be required.

Future possibilities:  We would like to further develop our hosting environment and there will be an opportunity to bring on an apprentice to assist the successful candidate with their day-to-day responsibilities. 

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